AI systems for SA service businesses

Find the leak. Choose the fix. Start the build.

Use this short funnel to choose the Swarna offer that fits your business: a simple online presence, one focused automation, a connected lifecycle system, managed AI operations, or an AI receptionist for missed calls.

2 minutes to choose Secure by design Outreach follow-up ready
Only what mattersThe form adapts to the services you choose.
No passwords hereAccess is handled separately and securely.
Human reviewedYour answers are checked before anything goes live.
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Choose what you want Swarna to build

Start with the offer that best matches your current leak. Expand any block to see the full offer, pricing, fit, and what we need before build.

Swarna Solutions

Swarna Solutions

Practical AI workflow systems for South African service businesses that need faster replies, cleaner follow-up, and less admin drag.

Cautious before customer-facingYour answers, scripts, replies, and public wording are reviewed before anything goes live.
Scope first, build secondSwarna confirms the selected offer, boundaries, handoff rules, and useful first workflow before build.
No passwords in this formAccess is handled later through a guided setup call, not through intake fields or messages.
Plain-language handoverYou get clear next steps and a practical launch path, not a technical black box.
Start small, then improveWe launch the useful version first, then tune it after real customer behaviour shows what matters.

Get the basics live: a one-page website, logo direction, WhatsApp Business profile, Google Business Profile, and simple launch assets.

  • Best when customers cannot find you or trust you online yet.
  • Delivered in 3-5 business days after onboarding is complete.
  • Natural next step: Starter Automation once enquiries start coming in.
View full offer

Included

  • Starter logo direction, colour palette, and mini brand guide.
  • One-page mobile-first website with WhatsApp button and contact form.
  • Domain setup guidance, business email guidance, SSL, favicon, and basic SEO.
  • WhatsApp Business profile, Google Business Profile, review link, QR code pack, and branded templates.
  • Handover walkthrough and 30 days of small-edit support.

Not included

Multi-page websites, e-commerce, booking systems, photography, paid ads, social media management, custom automations, and CRM integrations.

A focused first automation for missed leads, lead qualification, review requests, booking capture, client intake, or follow-up reminders.

  • Best when one manual task is costing time or sales every week.
  • Includes approved customer-facing wording and owner/staff alerts.
  • Monthly 15-minute health check keeps the workflow honest.
View full offer

Workflow menu

  • Missed-Call Rescue: follow up after supported missed-call events.
  • Lead Qualifier Bot: ask 3 questions, tag hot/warm/cold, alert the owner.
  • Review Request: happy clients go to Google, unhappy clients go privately to the owner.
  • Booking Capture: collect clean booking details and notify the team.
  • Client Intake: structured onboarding and a clean owner summary.
  • Follow-Up Reminder: chase callbacks, quotes, and documents.

What Swarna needs

The chosen workflow, one primary channel, handoff rules, approved message tone, and the owner/staff contact who receives alerts.

The full front-office journey running as one connected system, so leads do not fall between WhatsApp, email, forms, bookings, and review follow-up.

  • Best when the issue is the whole customer journey, not one leak.
  • Includes all six Starter workflows running together.
  • Includes weekly business pulse and a unified pipeline view.
View full offer

Included

  • Missed-Call Rescue, Lead Qualifier Bot, Booking Capture, Client Intake, Review Request, and Follow-Up Reminder.
  • Up to 2 active intake channels by default, for example WhatsApp plus web form.
  • 3-touch follow-up sequences for stalled records.
  • Cross-workflow handoffs from lead to booking to intake to review.
  • Stale-record flagging and a 30-minute monthly optimisation review.

What Swarna needs

Your current customer journey, active intake channels, where records live today, who gets notified, and where the journey leaks most.

An AI operations layer for owners who are tired of being the manual router for every message, lead, task, and weekly report.

  • Best for businesses with staff, inbox chaos, and owner bottlenecks.
  • Includes Growth plus AI Inbox, Draft Reply Queue, and task routing.
  • Includes Business Co-Pilot: owner asks business questions on WhatsApp.
View full offer

Included

  • Everything in Growth.
  • AI Inbox classification across email, WhatsApp, and forms.
  • Draft replies for routine messages with human approval before sensitive sends.
  • Internal task routing with due dates and escalation.
  • Owner dashboard, error monitoring, and a 60-minute monthly improvement session.

Business Co-Pilot

A private WhatsApp assistant for the owner to ask questions like "How many leads came in this week?" or "Which quotes are overdue?" Destructive or bulk actions require confirmation.

Your phone still rings as normal. If nobody answers and your provider supports forwarding, AI can pick up.

  • Best for businesses losing enquiries because nobody can pick up.
  • Can qualify callers, book into calendar, or take structured messages.
  • Includes 500 AI receptionist minutes/month; overage at R3/min.
View full offer

Included

  • Natural branded greeting and caller consent line.
  • Custom call script, qualification questions, service rules, and booking logic.
  • Caller qualification, calendar booking, structured message capture, and owner/team summary.
  • Custom integrations scoped around the business's tools, including auto follow-ups, calendar bookings, lead alerts, CRM updates, or handoff workflows where supported.
  • 500 AI receptionist minutes/month; overage at R3/min.
  • Monthly monitoring and minor script/logic updates.

Call routing

We can route calls from most South African business numbers into the AI Receptionist using call forwarding, VoIP routing, or a dedicated AI number. Your existing number can keep ringing first, then route to AI when nobody answers. The AI can qualify the caller, book appointments, capture structured messages, trigger follow-ups, and notify your team.

If something is unclear, write “not sure” and we will confirm it with you before anything is built or launched.
Universal intake

About the business

A few basics help us understand your operating context and tailor the recommendations properly.

Need the business basics first?

If you do not have a website yet, Swarna can quote a Business Online Starter Pack: a simple professional website, logo direction, domain setup, business email basics, and the core assets needed to look credible online.

Context prevents bad automationWe need the real business flow before recommending a system.
One clear outcomeThe build is anchored to a practical 90-day improvement.
Tools stay familiarWhere possible, Swarna connects what the business already uses.
People and approvals

Who should we speak to?

This keeps communication clear and makes sure the right person approves client-facing messages before launch.

Named approval ownerNo customer-facing wording launches without the right person signing off.
Clear escalation pathUrgent or uncertain cases route back to a real person.
Team-aware setupThe workflow fits who actually handles sales, admin, and support.
Operating rules

Hours, language, and handoff

These answers help the system behave like your business, not like a generic chatbot.

Stop rules matterAutomation should pause when a human judgement call is safer.
Tone stays localMessages are shaped around how the business actually speaks to customers.
Hours are respectedAfter-hours behaviour is set before customers interact with the system.
Security and POPIA

Data handling confirmations

We design around minimum necessary data. These answers help us avoid collecting or storing information your workflow does not need.

Do not paste passwords, private access codes, account numbers, ID copies, bank statements, or customer documents into this intake.
Minimum useful dataWe design for metadata and short summaries unless raw content is necessary.
Short retention mindsetDebug information is treated as temporary, not permanent storage.
Access later, securelyCredentials are never collected inside this intake form.
Selected offer details

Build-specific questions

These questions help us understand the real workflow before recommending or building automation.

Starter Automation

Growth Customer Lifecycle System

Managed AI Operations

AI Receptionist

Business Online Starter Pack

Access checklist

What Swarna may need access to

Tick only what applies. Credentials are handled after contract and setup payment, not inside this form.

Final review

Submit the intake

Review the short summary, then submit. We will confirm the scope and send secure access instructions separately if needed.

Your intake does not ask for passwords or private access codes. If access is needed later, we will guide you through a Loom walkthrough and secure setup call.